GDPR  Privacy Policy for DOCTOR HOME SOLUTIONS

GDPR Policy (General Data Protection Regulation)


Effective Date: July 30, 2025

At Reliant Radiance, we are committed to protecting the privacy and security of personal data, especially for individuals residing in the European Economic Area (EEA) and the UK. This GDPR Policy outlines our practices regarding the collection, use, and processing of personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the UK GDPR.

While our primary operations are based in Denver, CO, we recognize that we may process personal data of individuals located in the EEA or UK (e.g., through website visits, international inquiries, or specific service engagements).

1. Principles of Data Processing

We adhere to the following principles when processing personal data:

  • Lawfulness, Fairness, and Transparency: Personal data is processed lawfully, fairly, and in a transparent manner.
  • Purpose Limitation: Personal data is collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
  • Data Minimization: Personal data collected is adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed.
  • Accuracy: Personal data is accurate and, where necessary, kept up to date.
  • Storage Limitation: Personal data is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.
  • Integrity and Confidentiality: Personal data is processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures.

2. Legal Bases for Processing Personal Data

We will only process personal data when we have a valid legal basis to do so, which may include:

  • Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., to provide plumbing services, process payments).
  • Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided those interests do not override your fundamental rights and freedoms (e.g., for internal administrative purposes, improving our services, preventing fraud, direct marketing where permissible).
  • Consent: You have given explicit consent for the processing of your personal data for one or more specific purposes (e.g., for marketing communications where required). You have the right to withdraw your consent at any time.
  • Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax, regulatory compliance).

3. Types of Personal Data We Collect

We may collect various types of personal data, including:

  • Identity Data: Name, title.
  • Contact Data: Billing address, service address, email address, telephone numbers.
  • Financial Data: Payment card details (processed securely via third-party payment processors; we do not store full payment card numbers).
  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website, products, and services.
  • Communication Data: Your preferences in receiving marketing from us and your communication preferences.
  • Service-Related Data: Details about services provided, repair history, and associated notes.

4. How We Collect Personal Data

We collect personal data through:

  • Direct Interactions: When you request a service, fill out forms on our website, correspond with us by post, phone, email, or otherwise.
  • Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, Browse actions, and patterns using cookies and similar technologies. (Please refer to our separate Cookies Policy for more details).
  • Third Parties or Publicly Available Sources: We may receive personal data from third parties such as analytics providers (e.g., Google Analytics).

5. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To register you as a new customer.
  • To process and deliver your service requests, including managing payments, fees, and charges.
  • To manage our relationship with you, including notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey.
  • To enable you to participate in a prize draw, competition, or complete a survey.
  • To improve our website, products, and services.
  • To send you marketing communications where we have a legitimate interest or your consent.
  • To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
  • To make suggestions and recommendations to you about services that may be of interest to you.
  • To comply with legal or regulatory obligations.

6. Disclosure of Your Personal Data

We may share your personal data with the following parties:

  • Internal Third Parties: Other companies within our group acting as joint controllers or processors.
  • External Third Parties:
  • Service providers acting as processors who provide IT and system administration services, payment processing, or marketing support.
  • Professional advisors acting as processors or joint controllers, including lawyers, bankers, auditors, and insurers.
  • Regulators and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. International Transfers

As our primary operations are in the United States, your personal data may be transferred to, stored, and processed in the U.S. where our servers are located.

When we transfer your personal data out of the EEA/UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
  • Where providers are based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. (Note: Privacy Shield is no longer valid for EU-US transfers, but remains relevant for UK-US transfers under certain conditions. For EU transfers, SCCs or other mechanisms are needed).

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA/UK.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. Your Data Protection Rights under GDPR

If you are located in the EEA or UK, you have the following rights concerning your personal data:

  • The right to be informed – how we process your personal data.
  • The right of access – to obtain a copy of the personal data we hold about you.
  • The right to rectification – to have inaccurate personal data corrected.
  • The right to erasure ("right to be forgotten") – to request the deletion of your personal data under certain circumstances.
  • The right to restrict processing – to limit how we use your personal data under certain conditions.
  • The right to data portability – to receive your personal data in a structured, commonly used, and machine-readable format or to have it transmitted to another controller.
  • The right to object to processing – to object to our processing of your personal data where we rely on a legitimate interest or for direct marketing.
  • Rights in relation to automated decision-making and profiling – to not be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

10. Right to Lodge a Complaint

If you are an individual in the EEA or UK and believe that we have not complied with data protection laws, you have the right to make a complaint at any time to the relevant supervisory authority for data protection. In the UK, this is the Information Commissioner's Office (ICO). In the EEA, you can find the relevant data protection authority for your country here.

We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.

11. Changes to This GDPR Policy

We may update this GDPR Policy from time to time. We will notify you of any changes by posting the new GDPR Policy on this page and updating the "Effective Date" at the top. We encourage you to review this GDPR Policy periodically for any changes.

12. Contact Us

If you have any questions about this GDPR Policy or our data protection practices, please contact us:

Reliant Radiance [Your Company Address in Denver, CO] [Your Phone Number] [Your Email Address] [Your Website: https://www.google.com/search?q=reliantradiance.com]